BACKGROUND
Overview
Partnering with the Human-Centered Design (HCD) Team at Cox Enterprises, our goal was to eliminate high manual workload caused by fragmented resources and poor program visibility. My team and I designed a centralized website solution to streamline resource access, clarify learning paths, and significantly reduce administrative burden, creating a single source of truth for all HCD materials across the enterprise.
Role
UX/UI Designer and Researcher in a team of 4.
Tools
Figma, Qualtrics, Google Form, Microsoft Form, Miro, and Microsoft Excel.
Duration
AUG 2025 - DEC 2025
Platform
Website
Problem Statement
How might we optimize the HCD resource ecosystem to enable employees to independently access information, thereby reducing operational overhead and empowering the HCD team to focus on strategic, high-leverage initiatives?
Goal
Enable easy, self-service access to HCD resources so employees can work independently and reduce the HCD team’s workload.